How we collect, use and protect your personal information.
Last updated: 14 October 2026
This policy explains how Eluxaro, trading as Eluxaro (“we”, “us”), uses your personal data when you visit eluxaro.com or buy from us. We are the data controller for your personal data and we follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Order details: your name, billing and delivery address, email, phone number and order history.
- Payment information: processed securely by our payment providers. We don’t store your full card details.
- Account details: if you create an account, your login details and saved addresses.
- Communications: messages you send us by email, phone or our contact form.
- Technical data: IP address, browser type, device information and how you use our website, collected through cookies (see our Cookie Policy).
- Marketing preferences: whether you’ve opted in to our emails.
How we use your information, and our lawful basis
- To process and deliver your order and handle returns — performance of a contract.
- To provide customer service — performance of a contract and legitimate interests.
- To send marketing emails, only if you’ve opted in — consent. You can unsubscribe at any time.
- To prevent fraud and keep our website secure — legitimate interests.
- To improve our website and products using analytics — consent (via cookies).
- To meet legal obligations, such as tax and accounting records — legal obligation.
Who we share your information with
We only share your data with trusted service providers who help us run our store, and only as needed:
- Payment providers (for example Stripe, PayPal)
- Delivery couriers
- Website hosting and e-commerce platform providers
- Email and customer-service tools
- Analytics providers (if you accept analytics cookies)
- Professional advisers and authorities where the law requires
We never sell your personal data.
International transfers
Some of our providers may process data outside the UK. When this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.
How long we keep your data
We keep order and transaction records for 6 years to meet tax and accounting rules. Account data is kept until you delete your account. Marketing data is kept until you unsubscribe. Other data is deleted when it’s no longer needed.
Your rights
You have the right to access your data, correct it, have it erased, restrict or object to how we use it, receive a copy in a portable format, and withdraw consent at any time. To use any of these rights, email support@eluxaro.com. We’ll respond within one month.
If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first.
Security
We use encryption (SSL), secure payment providers and access controls to protect your data. No online system is completely secure, but we take reasonable steps to keep your information safe.
Children
Our website isn’t intended for children under 16, and we don’t knowingly collect their data.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Business information
Trading name: Eluxaro
Address: 130 Wellington Road, Wallasey, CH45 2NF, United Kingdom
Email: support@eluxaro.com
Phone: +44 7760 600604