Free standard delivery on every UK order.
At a glance
- Delivery area: United Kingdom
- Standard delivery: FREE on all orders
- Processing time: 1–2 business days
- Delivery time: 5–7 business days after dispatch
- Total estimated time: 6–9 business days
- Order cut-off: 9:00pm UK time
Order processing
Once your payment is confirmed, we check your order, quality-inspect your item and pack it securely. This normally takes 1–2 business days. Orders placed before 9:00pm UK time on a business day can begin processing that day. Orders placed after the cut-off, at weekends or on bank holidays begin processing the next business day.
All times in our policies are UK time — GMT in winter and BST (British Summer Time) when daylight saving applies. Business days are Monday to Friday, excluding UK bank holidays.
Delivery times
After dispatch, standard delivery usually takes 5–7 business days. These are estimates, not guaranteed dates. Busy periods such as Black Friday, Christmas and New Year, bad weather or courier disruption can occasionally add a few days. If we expect a significant delay, we’ll let you know.
Tracking your order
When your order ships, we’ll send a dispatch email with your tracking number. Tracking can take 24–48 hours to become active. You can also check your order on our Track Your Order page.
Delivery address
Please double-check your delivery address at checkout, including house number and postcode. If you spot a mistake, email us straight away. We’ll do our best to update it before dispatch, but we can’t change an address once the parcel is with the courier.
Missed deliveries
If you’re not in, the courier may leave a card, try again, leave your parcel in a safe place or with a neighbour, or take it to a local collection point. Please follow the courier’s instructions. Parcels that are not collected may be returned to us; if so, we’ll contact you to arrange redelivery or a refund.
Delivered but not received
If tracking shows your parcel as delivered but you can’t find it, please check around your property, with neighbours and any safe place you’ve nominated. If it still hasn’t turned up, contact us within 7 days of the delivery date and we’ll open an investigation with the courier.
Lost or damaged parcels
If your parcel looks lost or arrives damaged, contact us with your order number and photos of the packaging and item. Your order is our responsibility until it’s delivered to you, so we’ll arrange a replacement or refund where a parcel is lost or damaged in transit.
International delivery
We currently only deliver within the United Kingdom.
Changes to this policy
We may update this policy from time to time. The version on our website when you place your order applies to that order.
Need help?
Our customer care team is here Monday to Friday, 9am–6pm (UK time). Email support@eluxaro.com or call +44 7760 600604 and include your order number if you have one. We aim to reply within one business day.
Business information
Trading name: Eluxaro
Address: 130 Wellington Road, Wallasey, CH45 2NF, United Kingdom
Email: support@eluxaro.com
Phone: +44 7760 600604